Microsoft Dynamics 365 for Customer Service: Built for customer outcomes

Tom Yang, Microsoft

Providing the best customer experience can be a daunting task, and the responsibility for that spans all business areas. Yet if done well, excellent service driving great customer outcomes has the ability to transform a brand. Join us for a look at the trends, strategies, and vision of how Microsoft Dynamics 365 for Customer Service leverages all aspects of technology to drive this change. From channel-less communications to AI, from productivity to insights, key technology enablers built with the customer outcome in mind will be an immense asset for organizations of every size across all industries.

  • Session Type:60-minute Breakout
  • Session Code:BRK2023
  • Product:Dynamics 365 for Customer Service
  • Level:Intermediate (200)
  • Product Category:Dynamics 365
  • Session Tags:Dynamics 365 for Customer Service
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